All of their mattresses, pillows and sheets come with a 100 night guarantee. The 100 nights start once the item has been delivered. If you find that the mattress firmness isn’t right for you, they can coordinate a change of firmness free of charge. If you don’t love their mattress, pillow or sheets during the 100 nights, let us know within that period, and you can return it to receive a refund of the purchase price. They cover any expenses involved in the return.

There will be a 3 week adjustment period when you get your new mattress. It takes time for your body to adjust to a new sleeping surface, and for the mattress to adjust to your body’s natural contours. This is why you need to try the mattress for at least 3 weeks before you make any firmness adjustments or start the returns process.

The dimensions are important when buying a mattress so please measure your bed frame to ensure the mattress fits (take note of the mattress’ width, length and height). If you bought the wrong size and you’ve unpacked the mattress, you have the option to exchange it for a different size. You’ll only have to pay the price difference.

Please note there is one mattress return per household under the 100 night guarantee.

Please note the Bed Base, Bed Frame and Dog Bed are not included in the 100 night guarantee.

These items can be returned for a refund within 14 days of receipt, if the product is unopened and packaging remains intact.

They’ve re-engineered the traditional mattress to make it modular. The level of firmness can be easily changed by swapping a single layer of foam. If you decide you need a firmness change, email us at info@sleepingduck.com or call 1800 667 196. They will send out your new foam layer.

They understand that the mattress won’t be right for everybody, so if the mattress isn’t right for you please contact them. They will coordinate the collection of your mattress working with one of our charity partners or recycling teams*.

If there are any costs involved with the return, Sleeping Duck will cover them.

The refund will be processed once they’ve received confirmation that the mattress has been collected. You will receive an email notifying you of the refund (please note that all refunds will be processed through the original payment method).

*If you live in a remote area, we may ask that you donate the mattress directly to a local charity.

Most returned mattresses and comfort layers are donated to charity. Where this isn’t possible, returned products are professionally recycled (e.g. foams in the mattresses are typically recycled into carpet underlay).

They will never re-sell or send out a returned product.