March 2021 Review
Best Help Desk Software
Customer service is the driving force for any business. with the right Help Desk software, you’ll be able to increase team efficiency, seamless customer experience, boost productivity and enhance brand awareness.
In this article we compare 2 of the most popular, SolarWinds & Zendesk and call out their strengths and weaknesses below.
#1: SolarWinds – easily the best valued starting at $15 per month per agent and supports unlimited users
#2: Zendesk – starts $19 per agent per month
Our Conclusion
SolarWinds is suited for companies of all sizes, what was best about them is they have a modern IT service management solution to eliminate barriers to employee support services. Their key features includes incident management consolidates, manages, and prioritizes incoming tickets.
Don’t get us wrong, Zendesk is also good, and they’re big and fully customizable help desk solution.
However if you are after a simple software and code-free customization, we recommend trying SolarWinds first.