BruntWork v Microsourcing: Clash of the BPOs
Looking to outsource your operations to a BPO company?
There are a lot of differences between companies in the outsourcing industry. Many have large scale offices throughout metro Manila whereas others specialise in the establishment of remote employees in a secure work from home set up. Given Covid and a number of severe weather events throughout the Philippines, the latter is the preferred option for many companies looking to outsource to the Philippines.
BPO companies help entrepreneurs lower operational costs by recruiting staff in low labour cost jurisdictions like the Philippines. Any role can be outsourced, but companies typically start with customer support, sales, live chat, accounts, web development and other roles that don’t require a face to face presence.
Business Process Outsourcing is a great way to cut down costs and improve productivity. Looking at the Australian labour market in particular, outsourcing companies can typically reduce labour cost by 50-70%.
In this article, we pick out 2 of the leading BPOs for you to consider when it comes to formulating an outsourcing strategy.
WHY #1: BruntWork is founded by some of Australia’s smartest entrepreneurs, who have individually built businesses that have generated billions in work opportunities for SMEs. They know how to run enteprise businesses for the lowest possible cost, and have had a presence in the Philippines for more than a decade.
WHAT WE LOVED
- Price – BruntWork offers staff from $4/hour.
- Experience – They have more than 10 years experience recruiting and deploying high performing offshore teams in telesales, customer support, general administration, financial admin, web design and development, analytics and digital marketing.
- Advantage – Unlike other BPOs, BruntWork offers distributed, remote teams across the Philippines, ensuring no single point of failure whether it be from Covid-19, infrastructure challenges (internet) or inclement weather.
- Security: They adopt the latest Citrix infrastructure to ensure remote staff have equivalent data security to an office equivalent.
- Quality is paramount: They source the highest caliber staff and pay fairly. They have open communication between all staff and management.
Microsourcing boasts significant scale, but was recently sold by parent company Salmat to venture capital, so their focus currently is on maximising profit and getting a return for their new owners. They are ISO certified and have 7 offices across the Philippines. Their main focus seems to be in-office workers, which can be risky in the Philippines given the multitude of weather events that affect the country and the risk of lockdown from Covid.
They have a great management team however, and have been around for a while so they are a pretty good bet for outsourcing in the Philippines.
Our Conclusion: BruntWork
We love BruntWork’s focus on remote workers. The fact that they offer distributed, remote teams across the Philippines ensures no single point of failer whether it be from COVID, infrastructure challenges or inclement weather. A distributed distributed workforce means they are able to source the best talent, no matter the location.
Their recruitment process is not limited to one single geographic location. They can scale clients up or down – fast. In 2020 they set up Harris Farm with an OutSourced team of almost 50 staff in just over 14 days.
They ensure staff have fast internet, computer system to specification and redundancy infrastructure if their role requires (i.e. back-up internet provider).
Security is paramount. They adopt the latest Citrix infrastructure to ensure remote staff have equivalent data security to an office equivalent.
Check them out here.