Bikes are due to be delivered within March, nationwide. We will email you with exact dates and delivery scheduling ahead of time. Feel free to contact us with any questions. 

Bikes require only a $50 deposit to ensure you get these fantastic prices. 

Additionally, Zip provides interest free financing options for purchases from Vuly. Zip is a payment platform trusted by millions of Australians. Find out more here.

An Authorised Reseller near you may offer alternative finance options. Visit our storelocator here to find an authorised reseller.

Unless you have contacted our service team to request “No Authority To Leave”, the third-party courier will, by default, leave your delivery in what they deem to be a secure/discreet location. This may be at your front door, behind a gate, or similar.

Unfortunately, third-party couriers are unable to accommodate requests to leave packages in locations specified by the recipient due to insurance and safety parameters.

If you request “No Authority To Leave” for your deliver, the courier will return the items to their nearest depot if you aren’t home at the time of delivery. In such an instance, the courier may charge a re-delivery fee or require you to collect your items from their depot.

If your order has not been dispatched from their warehouse, and you would like to make changes, please call their Service team on 1300 667 514 as soon as possible.

If an item that you have purchased is out of stock, a member of their Service team will be in touch to provide you with options for your order.

You may like to wait for the item to be in stock, or you may prefer to upgrade to another model. If the item that you’ll be waiting on is not essential, you may choose to have the majority of your order delivered now, with the remaining item delivered separately at a later date.

YES! If your order has not been dispatched from their warehouse, you may cancel it anytime by contacting the Service team on 1300 667 514.

You are then entitled to a refund, excluding the following Cancellation Fee:
• Orders of accessories or replacement parts – $10
• Orders of a full trampoline, cubby house, swing set, monkey bar or basketball hoop system – $20

If your order has been dispatched from their warehouse – but not delivered by the courier – you may cancel it by contacting the Service team on 1300 667 514.

You are entitled to a refund, excluding the following Restocking Fee:
• Orders of accessories or replacement parts – $25
• Orders of a full trampoline, cubby house, swing set, monkey bar or basketball hoop system – $75