A product is usually shipped from our warehouse on the next business day following your order, provided that it’s in stock. Once the item is dispatched, you can expect the transit times below. Please be aware that these are estimates and that actual delivery time may vary. Approximate delivery times are below:

You can lodge a warranty claim here. To lodge a warranty claim you, will need:

1 – Your order number (on your original Sales Order), if you purchased directly from Vuly Play, OR your registration number, if purchased from an Authorised Reseller and registered your product.
2 – Photo evidence of your Vuly product that highlights the reason for your claim.
3 – A batch number of the affected item. Photo examples of where to find batch numbers are included on the warranty form.

Vuly trampolines exceed Australian safety standards.

They surpass certification set out by Standards Australia – AS 4989:2015 Trampolines for domestic use – Safety aspects.

This is outlined as follows: This Standard specifies minimum design requirements for trampolines for domestic use and provides test methods to ensure compliance. The Standard also contains requirements and recommendations for the marking of domestic trampolines and the provision of consumer information.

Check Vuly for Installation guides; https://www.vulyplay.com/en-AU/installation

Spare Parts can be purchased here; https://www.vulyplay.com/en-AU/spare-parts